1) DATA COLLECTION AND USE:
avgcomretail.co.uk is that the sole owner of the data collected through the net site/phone/e-mail. We are going to not sell or rent this information to others in ways in which totally different from what’s disclosed during this policy. avgcomretail.co.uk takes data from the users in order to be able to resolve user’s queries and solve technical computer issues. avgcomretail.co.uk collects users name, email and phone number via site form to be able to support customers and resolve problems, queries and/or issues. www.avgcomretail.co.uk technicians may charge the users specific quantity for giving technical assistance, resolving computer problems online by taking the remote control of the user. In case user is not existing subscriber of avgcomretail.co.uk, our technical support executives may sell the subscription service to the users.
a) Personal Information:
We are going to raise you after we want data that in person identifies you (personal information) or permits us to contact you. So as to use the avgcomretail.co.uk service user should first complete the registration type. Throughout registration user is needed to convey user contact data (such as initial and surname, E-mail address, communicating address, etc.). avgcomretail.co.uk can use your contact details to contact you regarding the merchandise and/or services you have got requested. This includes re-registration/renewal notifications, special offers, and surveys on raising our service.
b) Payment Information:
If user registers to use the Service provided by www.avgcomretail.co.uk, we are going to collect credit card data, and alternative payment information require to complete a payment from user. avgcomretail.co.uk might use a third party to method and verify credit cards for charge functions. This needs us to share user name, credit card number, expiration date and billing address with the credit card process company. Once process a payment transaction, avgcomretail.co.uk also will acquire information relating to the amount of the payment and other group action information. We tend to might transfer or disclose this payment data to a third party solely to the extent necessary so as to complete the payment process.
c) Computing system Information:
We Evoke data associated with your computer. This could include: data related the date of purchase of your laptop, type of laptop, number of PC, create and model of your PC and/or any component, software or peripherals connected to it, condition of the PC, system and written record data regarding software installations and hardware configurations, and error tracking files. Generally, this data is needed to produce customized technical support to you, and to assist us update our support tools and enhance our supported merchandise list.
Whereas requesting support you will request for the matter to be resolved by taking control of your computer. avgcomretail.co.uk uses qualified tools which permit user to grant computer of user laptop to PC computer remotely over the net, so the professional will diagnose or correct problems. Consultants aren’t allowed to use the Remote Access software till and unless they need received adequate coaching in its use and user have consented to grant control. Additionally, consultants won’t use Remote Access tools to get confidential or sensitive data keep on user computer or network, deliberately destroy data on user computer or network, or cause user to expertise system problems.
iii) Diagnostic Tool:
Some www.avgcomretail.co.uk on-line diagnoses application might collect a good sort of helpful information regarding the state of a computer system and also the applications on that. This data is packaged into a document containing all the necessary details required by avgcomretail.co.uk and is distributed strongly over the net to the avgcomretail.co.uk server or a third party server appointed by avgcomretail.co.uk. avgcomretail.co.uk analyzes this information to assist diagnose and solve end-user issues. Data collected by the avgcomretail.co.uk application won’t contain any sensitive data like websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
d) Live facilitate Session Records:
avgcomretail.co.uk reserves the proper to watch on-line and off-line sessions between user and a Technical Support executive for internal control of the Service provided to the customer by Technical Support executive. Additionally, we tend to might record on-line and off-line sessions conducted on Website for user reference and to help in resolution of disputes and/or potential complaints. The session records also will be accustomed improve the Service, build a support cognitive content, and/or conduct internal research. Session record data won’t be related with in person specifiable information regarding individual customers.
A cookie could be a message given to an online browser by an online server. The browser stores the message in a document. The most purpose of cookies is to spot users and presumably prepare customized web content for them. Usage of a cookie is in no means joined to any in person specifiable data whereas on our web site and can’t infringe the privacy of our customers.
f) Log Files:
We tend to use IP addresses to research trends, administer the location, track user movement, and gather broad demographic information for combination use.
We are going to share mass demographic information with our partners and advertisers. This can be sometimes not joined to any personal data that may determine someone person, unless specifically needed to permit use of specific widgets at intervals the toolbar.
h)Surveys & Contests:
From time-to-time our toolbar requests information from user via surveys or contests. Participation in these surveys or contests is totally voluntary and user thus includes a selection whether or not or to not disclose this information. Data requested might embody contact data (such as name and shipping address), and demographic data (such as zip code). Contact data are used to advise the winners and award prizes. Survey data are used for functions of observation or rising the utilization and satisfaction of this toolbar and also the avgcomretail.co.uk service.
i) Children’s on-line Policy:
No a part of our website is structured to draw in anyone below the age of 13. In line with the Children’s online privacy Protection Act, we tend to don’t collect or maintain data at our website from or sell merchandise to those we tend to really understand are below the age of thirteen. Please raise your parent or guardian to help you in victimization our services if you’re below the age of thirteen.
This computing device takes each precaution to guard data of users. Once user submits sensitive information via the net website, user data is protected each online and offline. Once our registration type asks User to enter sensitive data (such as credit card number), the data is encrypted and is secured with the simplest of encoding package. Whereas on a protected page, like our registration type. Whereas we tend to use encryption to secure sensitive data online, we additionally do everything in our power to guard user-information offline. All of our users’ information, not simply the sensitive data mentioned on top of, is restricted in our offices. Solely staffs who want the data to perform a selected job (for example, our charge clerk or a client service representative) are granted access to in person specifiable data. Our staff uses password-protected screen-savers once they leave their table. Once they come back, they have to get in their password to re-gain access to user data. What is more, ALL staff are unbroken up-to-date on our privacy and security practices. Quarterly, also as any time new policies are extra, our staff are notified and/or reminded relating the importance we tend to place on privacy, and what they will do to make sure our customers’ data is secured.